Online Order Return & Exchange Policy
- All items (except nutrition and consumables) are eligible for a free return or exchange within 14 days of receiving your order.
- Returns or exchanges must be made in-store.
- Exchanges are subject to stock availability.
- Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
- Island Run Club reserves the right to reject returns if the item or packaging isn't in resaleable condition.
- Delivery fees are non-refundable.
How To Return Your Online Order
- Complete the return or exchange form accurately.
- Bring your item along with your order confirmation email to the selected return location.
- Once our staff has verified your return, a refund will be issued to your original payment method.
How To Exchange Your Online Order
- Complete the return or exchange form accurately.
- Bring your item along with your order confirmation email to the selected return location.
- Once our staff has verified your return, you may select any item in store to offset your purchase.
- If the exchanged item is of lower value, the difference will be refunded to your original payment method.
- If the exchanged item is of higher value, you will be required to pay the difference.
In-store Purchase
In-store Purchase Return & Exchange Policy
- Products purchased at our retail stores are non-returnable and non-refundable.
- Exchanges are accepted within 14 days from the receipt date, subject to stock availability.
- Returned items must be unworn, unopened, unwashed, undamaged and in their original condition with original tags and packaging intact.
- Island Run Club reserves the right to reject returns if the item or packaging isn't in resaleable condition.
How To Exchange Your In-store Purchase
- Bring your item along with the proof of purchase to the store within 14 days.
- Once our staff has verified your item, you may select an item you wish to exchange for.
- If the exchanged item is of lower value, no refund will be provided.
- If the exchanged item is of higher value, you will be required to pay the difference.